How to reach us
You can get in touch by email, live chat or the contact form below – each channel is monitored and handled by a real person, not an automated system.
- Email: write to us at [email protected] for anything that needs a detailed reply
- Live Chat: start a conversation directly on the site for real-time help
- Contact Form: fill in the form below and our team will respond as a priority
Where we are
Our team is based at [Level 5, 187 Queen Street, Auckland 1010, New Zealand]. This is where we run, test and maintain everything published on the site.
Support hours
We handle enquiries every working day. Whether it is a question about a payment, a bonus, a verification issue or your account, every message goes straight to the person responsible for that area. No bots, no template replies.
Response time
Email and contact form submissions are handled within 24 hours of receipt, and in practice usually sooner. Every message is read and gets a specific, considered reply tailored to what you actually asked.
Contact form