Responsible Gaming | sistersites-nz.com

Play for entertainment

Gaming should stay a leisure activity, never a source of income or a way to cover debts. Before you play, decide how much time and money you can afford to spend, and treat any losses as the cost of entertainment. Keeping that mindset is the simplest way to stay in control.

To keep your play healthy, we suggest you:

Decide in advance how much money you are willing to spend
Avoid chasing losses, as they tend to grow rather than shrink
Watch how often and how long you play, and take regular breaks
Set a sensible point to stop when you are ahead
Never play while upset, stressed or under the influence of alcohol
Balance gaming with other activities in your life

Deposit limits

You can set daily, weekly or monthly deposit limits on your account at any time. If you would like to put a limit in place, contact our support team and they will apply it for you. To protect you, any request to raise or remove a limit takes effect only after a 24-hour delay, while a request to lower one applies straight away.

Taking a break

If you need distance from play, we offer cooling-off periods and self-exclusion. A cooling-off period suspends your account for a short window, while self-exclusion locks it for a longer term.

Your options include:

A cooling-off period lasting between 24 hours and 6 weeks
A self-exclusion period of 6 months or longer

Once a self-exclusion is applied, we cannot reverse it, so consider the decision carefully before you commit. If you self-exclude with us, we recommend you also self-exclude at any other gaming operators where you hold accounts.

Protecting minors

Play at our Casino is restricted to persons aged 19 and over, or the legal age of majority in your jurisdiction, whichever is greater. Minors may not play under any circumstances, and any play by an underage or otherwise ineligible person will be voided, including any winnings. We reserve the right to request proof of age at any stage.

If children share your device, we recommend filtering software to block access to gambling sites. Programs such as Cyberpatrol, Cybersitter and Net Nanny can help keep gaming out of reach of minors in your household.

Where to find help

If you are worried about your gambling or simply want to check your habits, you can find support. You can take a self-assessment test to review your play, and specialist organisations offer free, confidential help.

For further support, you can visit:

Our support team is also on hand if you want to discuss the responsible gaming options that best suit your needs. You can reach them at any time through live chat or by email at [email protected].