What we collect
We collect the personal details needed to open and run your account. This information lets us verify who you are, process your payments and comply with the conditions of our gaming licence.
The data we may hold includes:
- Information that identifies you, such as your name, date of birth and gender
- Your residential address, email address and telephone number
- Payment details tied to your deposits and withdrawals
- Records of your gameplay, logins and account activity
How we use your data
We process your data only for specific, lawful purposes. Any information you give us is handled in line with your rights as the account holder and kept secure at every stage.
We use your personal data to:
- Verify your identity, your age and your source of funds where required
- Process deposits, withdrawals and bonus payments
- Detect and prevent fraud, money laundering and underage play
- Send you account and marketing messages, based on an opt-out principle
- Improve our platform and, where relevant, train our internal systems
Sharing your information
We do not sell or give away your personal data. We disclose it only when the law requires it or when it is needed to run your account safely.
We may share your data with a governing authority when ordered to do so under the law, and with trusted partners such as payment and verification providers who help us operate. For fraud detection we may transfer your details to relevant third parties, including anti-fraud service providers. Where we have reasonable grounds to suspect irregularities on your account, we may pass information to the appropriate recipients.
Cookies
Our website uses cookies and similar components to work as intended. They store your preferred language, analyse site traffic so we can make improvements, and run the games correctly. You can adjust cookie settings in your browser, though some features may not work fully if you disable them.
Verification policy
By registering an account, you consent to any verification we need to carry out. We may ask for documents after a deposit or before a withdrawal, and we may request more information for fraud or anti-money laundering checks.
For verification we may ask for a clear copy of:
- A valid identity document, such as a passport, national ID card or driver’s licence
- The card used, or evidence of the deposit method, where applicable
- A document confirming your residence, such as a bank statement or utility bill no older than 3 months
Play at our Casino is restricted to persons aged 19 and over. Anyone found to be under 19 will have their play voided and any winnings forfeited, and we may report the matter to the relevant authorities. Documents you provide are held in confidence and stored for five years from the date your account is closed, unless a regulatory reason extends that period.
Your rights
You have the right to access your own personal data and to correct or erase anything wrong or inappropriate. You can also unsubscribe from our marketing at any time by contacting our support team at [support email].
A note for international users
Data we collect may be transferred to, processed and stored in locations outside New Zealand. Data protection laws in those places may differ from your own, and your information may be subject to access requests from governments, courts or law enforcement there. By using our services, you consent to this transfer, processing and storage.